Why Remote Work Thrives in Some Companies and Fails in Others

Why are some organizations reaping benefits of remote work but others not? Conditions are seemingly ideal: More and more people are choosing to work remotely. By one estimate, the number of remote workers in the U.S. grew by nearly 80% between 2005 and 2012. Advances in technology are keeping pace. About 94% of U.S. householdshave access to broadband Internet — one of the most important enablers of remote work. Workers also have access to an array of tools that allow them to videoconference, collaborate on shared documents, and manage complex workflows with colleagues around the world.

So what’s the problem? The answer is simple: Many companies focus too much on technology and not enough on process. This is akin to trying to fix a sports team’s performance by buying better equipment. These adjustments alone might result in minor improvements, but real change requires a return to fundamentals.

Read the full article in Harvard Business Review.